Real Results for Real Companies

See how we've helped mid-market companies turn data into competitive advantage

Every engagement is designed to deliver measurable ROI and long-term value. Here are some of our success stories.

Automotive Client Analytics Strategy & BI Implementation

$85M Revenue • 300 Employees

The Challenge

This growing automotive company was struggling with operational visibility and manual reporting processes:

  • Manual reporting consuming 40+ hours monthly across departments
  • No strategic analytics direction or roadmap
  • Inconsistent KPIs between operations, maintenance, and finance teams
  • No real-time visibility into production efficiency or quality metrics
  • Reactive decision-making based on outdated spreadsheet reports

Our Solution

We implemented a comprehensive analytics strategy and BI platform over 6 months:

  • Analytics Strategy: Developed 12-month roadmap with clear ROI projections and organizational alignment
  • Data Integration: Connected ERP, MES, and IoT sensor data into unified warehouse
  • Real-time Dashboards: Production, quality, and maintenance KPIs with drill-down capabilities
  • Predictive Maintenance: ML models to predict equipment failures 2-4 weeks in advance
  • Automated Reports: Executive, operational, and financial reports with automated distribution

The Results

$680K
Annual Cost Savings
85%
Faster Reporting
60%
Reduction in Downtime

"The analytics strategy gave us clear direction, and the BI platform transformed how we operate. We went from flying blind to having complete visibility."

- Operations Director

Extended Warranty Claims Operations Analytics Strategy & Process Transformation

200 Employees

The Challenge

This extended warranty company's claims operation was optimized around call center metrics rather than claims processing efficiency, resulting in:

  • Focus on "Speed to Answer" (44 seconds) rather than claims resolution effectiveness
  • 60% increase in cost per claim without corresponding process improvements
  • Misaligned workforce groupings and skill sets with actual claim complexity
  • Manual, reactive approach to claims processing vs. proactive automation
  • Lack of visibility into claim segmentation and processing optimization opportunities

Our Solution

Comprehensive analytics strategy and process transformation including:

  • Strategic Analysis: Analyzed 359,954 claims across all product categories to identify the $1,000 complexity threshold
  • Process Optimization: Shifted from call-focused to claims-focused metrics and workflows
  • Resource Realignment: Right-sized agent groups based on claim complexity patterns (9.22 vs 3.45 features for complex vs simple claims)
  • Automation Strategy: Identified 50% reduction opportunity for 45,000 annual non-covered claims through automated decision trees
  • Technology Integration: Unified call center (Nice InContact) and claims system (PCRS) visibility and analytics with Power BI platform

The Results

$300K
Strategic Value Delivered
50%
Processing Time Reduction Opportunity
12-Month
Implementation Roadmap

"The analytics strategy provided clear direction and identified significant optimization opportunities we never knew existed."

- Claims Operations Director

Advanced Analytics Project: Service Contract Renewal Prediction

200K+ Customers

The Challenge

Service contract company needed to predict customer renewal rates and optimize retention:

  • Low renewal rate of 2.88% with no systematic prediction approach
  • No early warning system for at-risk customers
  • Ineffective renewal campaigns due to poor targeting
  • Manual customer health assessment taking weeks
  • Limited understanding of customer behavior patterns

Our Solution

Advanced predictive analytics platform for customer renewal prediction:

  • Customer Behavior Models: ML-based renewal prediction with 99% accuracy
  • Risk Scoring: Real-time customer health scores and risk stratification
  • Retention Optimization: Personalized retention strategies based on predicted behavior
  • Early Warning System: Automated alerts for at-risk customers
  • Performance Monitoring: Continuous model monitoring and retraining

The Results

45%
Reduction in Churn Rate
$450K
Additional Revenue
200%+
ROI

"The predictive models transformed our renewal strategy. We now identify at-risk customers weeks before they churn and can take proactive action."

- VP of Customer Success

Technology Company Fractional Analytics Partnership

$12M Revenue • 75 Employees

The Challenge

Newly acquired technology company needed immediate analytics capabilities under new ownership:

  • Private equity firm required rapid operational visibility and performance tracking
  • New management team needed investor-ready reporting and KPI dashboards
  • Legacy systems provided no actionable insights for strategic decision-making
  • Growth initiatives required data-driven prioritization and resource allocation
  • Revenue strategy team needed customer insights to optimize expansion

Our Solution

12-month Fractional Analytics partnership providing flexible support:

  • Fractional Team: 20 hours monthly support across strategy, implementation, and analysis
  • User Analytics Platform: Comprehensive user behavior tracking and cohort analysis
  • Executive Reporting: Automated investor and board reporting dashboards
  • Growth Analytics: Marketing attribution, funnel optimization, and A/B testing
  • Team Training: Monthly training sessions for product and marketing teams

The Results

4x
Faster Insights
$200K
Avoided Hiring Costs
0 to 1
Capability Creation

"Having Analytics CC as our fractional team was perfect for our growth stage. We got senior-level expertise without the overhead or hiring risk."

- Founder & CEO

Ready to Join Our Success Stories?

Let's discuss how we can help you achieve similar results

Schedule Your Consultation Start With Assessment